- Log into your account by clicking My account / Register normally in the top right-hand side of the screen.
- You can view any past orders by clicking My orders.
- Click View on the right-hand side of the screen.
- Click Return items at the bottom of the page to create the return shipment.
- Choose the products to return and the quantity.
- Give a return reason. You can choose a reason and an action or create their own, and then send the return request.
30 DAY SHOE EXCHANGE POLICY: At TGRC, our staff strives to provide 100% satisfaction when you shop in our store. We pride ourselves on giving the utmost attention to detail with each customer walking, or running, through our door. We realize that there may be a time when a customer is not completely satisfied with a shoe purchase; if this happens, we’ve got you covered with a 30 day exchange policy. If you are not satisfied with your shoe purchase for any reason, you have up to 30 days from the date of purchase to exchange your shoe for another shoe of your choice. A store credit may be issued for the difference in a lesser value shoe. Refunds DO NOT apply.
14 DAY RETURN POLICY: TGRC understands that purchasing a new model or brand of shoe may not work for every runner. We want each of our customers to be 100% satisfied; run happy and often and stay injury free! We allow up to 14 days for you to return your shoes, in new condition, with the original packaging, for a full refund. Refunds will be made in same manner of payment. If the shoes have evidence of wear and tear or are not in the original packaging, we would be happy to help you under our 30 Day Shoe Exchange Policy.
Clearance sale purchases are final. Please inspect items carefully before buying them.
Apparel and Accessories – Any new and unused apparel or accessories in its original package with tags on can be returned within 30 days of the original purchase date for a refund.
Sorry no returns on nutrition products.
We reserve the right to deny a request for a return or exchange at any time deemed necessary.